Get 10% off when you book by contacting us!
Get 10% off when you book by contacting us!
Who we are
We are Lima Stays, a trading name of Lima Living Ltd, company registration number 15761357.
Our registered address is 46 Cardinals Walk, Leicester, LE5 1LF
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us in writing to contact@limaliving.co.uk or at the above address.
We are a Data Processor. We value your privacy, therefore this statement outlines our practices in relation to the collection and use of the information about you which is provided to us by either your visit to our website, or by the submission of your details to us.
This notice has been prepared in accordance the new Data Protection Act 2018 which incorporates the UK’s implementation of the General Data Protection Regulation (GDPR).
What personal data is collected?
In running and maintaining our sales website we may collect and process the following data about you:
Personal data is any information which may be identifiable to a specific individual. The personal data collected from users may include:
No sensitive data such as health, religion or ethnic background is collected or disclosed by us and the website is not intended for use by minors.
How do we collect personal data?
Users provide information solely through enquiries and sign-ups made through the site, or by email or by phone to our offices, which include name and email address and contact telephone number. Email enquiries are held on record for a maximum 36 month period and can be removed on request in compliance with GDPR.
Cookies:
Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. We only use (and store) non-essential cookies on your computer’s browser or hard drive if you provide your consent.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, which we do not have any control over. These cookies are likely to be analytical/performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
How is your personal data used?
The use of personal data is limited to providing the information and services requested or purchased from us and to send correspondence in relation to services provided.
We may want to contact you via email to advise on new products or services but we rely on your consent to receive correspondence in relation to products and services. You have the option to unsubscribe from email correspondence.
How is personal data shared?
We will not disclose your personal information to any other party other than in accordance with this Privacy Notice and in the circumstances detailed below:
When you have an Anytime Account with us to manage your business
If you have a Lima Stays account, you are the Data Controller and we are the Data Processor.
The details we collect from you at the point of booking will include their name, address, email address, phone number and the name, address, email address and phone number of any person they are travelling with (“Party”), where required.
By providing us with any personal information relating to members of their Party, they confirm that they have their consent to provide this information and to our processing it in accordance with this Privacy Notice.
Security and retention of personal data
The security of data is treated very seriously by us and measures are in place to ensure personal data is not exposed and protected from unauthorised access. Users are also responsible in ensuring any sensitive data, such as usernames and passwords, are held safe and securely, remain private and are not shared with anyone.
Data shall only be retained for as long as necessary, which will vary depending on the type of data. Certain financial data will need to kept for a number of years to meet various financial and legal tax obligations, other data may be necessary for customer service reasons and reference. Any data not deemed essential to the running of the site or deemed past an appropriate length of time will be deleted and removed as an example, past enquiry records will not exceed a two year time frame prior to removal.
Where is my data stored?
We and our servers are based in the UK, so your personal information is stored in the UK.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.
What about websites we link to?
Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates.
If you follow a link to any of these websites, please note that you have left our Website and these websites have their own privacy notices.
We do not accept any responsibility or liability for these third party policies or websites. Please check their policies before you submit any personal information to these websites.
Your personal rights and how to contact us
There are a number of rights the law provides in relation to your personal data:
Should you have any queries or concerns about how your personal data is used by us or questions related to this privacy policy statement, please contact us via the website contact forms, the chat bubble or by emailing contact@limaliving.co.uk.
Amendments to this privacy notice
Any future changes to our privacy notice will be updated on this website. Please check back frequently for any amendments.